Pricing comparison
Lyssna (formerly UsabilityHub) vs UserTesting
Side-by-side pricing breakdown for User Research & Testing decision-makers
Each amount uses its recorded currency; no currency conversion is applied. Confirm billing units, commitments, and current regional terms.
Compare the plan that fits your requirements
Check billing units, included usage and renewal terms. Starting prices alone do not establish an overall winner.
Dataset dated 2026-04-21. Sources: Lyssna (formerly UsabilityHub) pricing and UserTesting pricing.
Affiliate links may earn us a commission. Both vendors remain available for comparison.
Recorded starting rates: Lyssna (formerly UsabilityHub) $83/mo; UserTesting Price unavailable. Billing units and commitments can differ. Compare the plans that include your required features, then request quotes for the same quantity and term.
Feature Comparison
| Feature | | |
|---|---|---|
| research methodologies | 5-second tests + first-click tests + prototype testing + card sorting + tree testing + surveys + interviews | Not recorded |
| ai follow up questions | Starter+ | Not recorded |
| ai generated summaries | Growth+ | Not recorded |
| live website testing | Starter+ | Not recorded |
| recordings | Starter+ | Not recorded |
| panel access 690k panelists | All plans (pay-per-use) | Not recorded |
| 395 demographic filters | All plans | Not recorded |
| conditional logic | Starter+ | Not recorded |
| gdpr compliance | Not assessed by StackScored; verify scope, vendor terms, and your obligations. | Not recorded |
| soc2 report | Not assessed by StackScored; verify scope, vendor terms, and your obligations. | Not recorded |
| sso | Enterprise only | Not recorded |
| closed spaces | Enterprise only | Not recorded |
| global participant panel 60 plus countries | Not recorded | Participant recruitment across multiple countries; confirm availability for the required profile |
| moderated live conversations | Not recorded | All plans |
| unmoderated tests | Not recorded | All plans |
| sentiment analysis | Not recorded | Advanced+ |
| transcripts | Not recorded | Advanced+ |
| ai powered analysis | Not recorded | Ultimate+ |
| insights hub | Not recorded | Ultimate+ |
| card sorting tree testing | Not recorded | Ultimate+ |
| secure prototype hosting | Not recorded | Ultimate+ |
| custom insights services | Not recorded | Ultimate+ only |
| premier support plus | Not recorded | Ultimate+ only - dedicated consultant |
| soc2 | Not recorded | Not assessed by StackScored; verify scope, vendor terms, and your obligations. |
| gdpr | Not recorded | Not assessed by StackScored; verify scope, vendor terms, and your obligations. |
| hipaa | Not recorded | Not assessed by StackScored; verify scope, vendor terms, and your obligations. |
| slack teams jira figma | Not recorded | Advanced+ integrations |
| fortune 500 customer base | Not recorded | Primary target market |
We may earn a commission through affiliate links.
Dive Deeper
Lyssna (formerly UsabilityHub)
UserTesting
About the user research & testing category
Research tools serve different methods: moderated interviews, unmoderated tasks, prototype testing, surveys and observation of existing site visits. UserTesting, Maze, Lyssna and Ballpark cover research workflows, while the Hotjar record separates replay, surveys and interviews. Compare the required method and recruitment source before comparing price. The April 2026 data contains unverified and historical package references.
How to choose between user research & testing options
Define the method, participant criteria, study frequency and number of researchers. Check whether a study limit means active studies or new studies per month, and whether a response cap applies per study or account. Budget recruitment separately from software. Test exports, consent capture, recording retention and access controls using the actual workflow.
Building Your Business Stack?
Decision-makers comparing tools often need more than one category. Here are related comparisons:
Frequently Asked Questions
- How do Lyssna (formerly UsabilityHub) and UserTesting prices compare?
- Lyssna (formerly UsabilityHub): $83/mo. UserTesting: Price unavailable. These are recorded starting prices; compare billing units, included usage and contract terms before treating them as equivalent costs.
- Which is better for my requirements, Lyssna (formerly UsabilityHub) or UserTesting?
- Compare the recorded features and plan limits against your requirements, then confirm them with each vendor. This page does not establish hands-on testing or an overall winner.
- What happens after the first billing term?
- Use any recorded renewal rate as a dated observation. When a future rate is missing, ask the vendor; do not assume the starting price remains unchanged.