Pricing comparison
Hotjar (Contentsquare) vs Lyssna (formerly UsabilityHub)
Side-by-side pricing breakdown for User Research & Testing decision-makers
Each amount uses its recorded currency; no currency conversion is applied. Confirm billing units, commitments, and current regional terms.
Compare the plan that fits your requirements
Check billing units, included usage and renewal terms. Starting prices alone do not establish an overall winner.
Dataset dated 2026-04-21. Sources: Hotjar (Contentsquare) pricing and Lyssna (formerly UsabilityHub) pricing.
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Recorded starting rates: Hotjar (Contentsquare) Price unavailable; Lyssna (formerly UsabilityHub) $83/mo. Billing units and commitments can differ. Compare the plans that include your required features, then request quotes for the same quantity and term.
Feature Comparison
| Feature | | |
|---|---|---|
| session replay | Observe tiers - watch real user sessions | Not recorded |
| heatmaps | Observe tiers | Not recorded |
| conversion funnels | Observe Business+ | Not recorded |
| on page surveys | Ask tiers | Not recorded |
| feedback widgets | Ask tiers | Not recorded |
| nps surveys | Ask tiers | Not recorded |
| user interviews | Engage tiers | Not recorded |
| participant recruitment | Engage tiers | Not recorded |
| custom events | Observe Business+ | Not recorded |
| api access | Observe Business+ | Not recorded |
| integrations | Slack + HubSpot + Jira + 20+ more | Not recorded |
| gdpr compliance | Not assessed by StackScored; verify scope, vendor terms, and your obligations. | Not assessed by StackScored; verify scope, vendor terms, and your obligations. |
| research methodologies | Not recorded | 5-second tests + first-click tests + prototype testing + card sorting + tree testing + surveys + interviews |
| ai follow up questions | Not recorded | Starter+ |
| ai generated summaries | Not recorded | Growth+ |
| live website testing | Not recorded | Starter+ |
| recordings | Not recorded | Starter+ |
| panel access 690k panelists | Not recorded | All plans (pay-per-use) |
| 395 demographic filters | Not recorded | All plans |
| conditional logic | Not recorded | Starter+ |
| soc2 report | Not recorded | Not assessed by StackScored; verify scope, vendor terms, and your obligations. |
| sso | Not recorded | Enterprise only |
| closed spaces | Not recorded | Enterprise only |
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Dive Deeper
Hotjar (Contentsquare)
Lyssna (formerly UsabilityHub)
About the user research & testing category
Research tools serve different methods: moderated interviews, unmoderated tasks, prototype testing, surveys and observation of existing site visits. UserTesting, Maze, Lyssna and Ballpark cover research workflows, while the Hotjar record separates replay, surveys and interviews. Compare the required method and recruitment source before comparing price. The April 2026 data contains unverified and historical package references.
How to choose between user research & testing options
Define the method, participant criteria, study frequency and number of researchers. Check whether a study limit means active studies or new studies per month, and whether a response cap applies per study or account. Budget recruitment separately from software. Test exports, consent capture, recording retention and access controls using the actual workflow.
Building Your Business Stack?
Decision-makers comparing tools often need more than one category. Here are related comparisons:
Frequently Asked Questions
- How do Hotjar (Contentsquare) and Lyssna (formerly UsabilityHub) prices compare?
- Hotjar (Contentsquare): Price unavailable. Lyssna (formerly UsabilityHub): $83/mo. These are recorded starting prices; compare billing units, included usage and contract terms before treating them as equivalent costs.
- Which is better for my requirements, Hotjar (Contentsquare) or Lyssna (formerly UsabilityHub)?
- Compare the recorded features and plan limits against your requirements, then confirm them with each vendor. This page does not establish hands-on testing or an overall winner.
- What happens after the first billing term?
- Use any recorded renewal rate as a dated observation. When a future rate is missing, ask the vendor; do not assume the starting price remains unchanged.