Customer Feedback & Feature Requests Pricing Comparison 2026
5 products · prices verified daily · ✓ AI-verified 6h ago
The cheapest customer feedback & feature requests in 2026 is Productboard at $15/mo. We compared 5 customer feedback & feature requests products — Pendo, Canny, Feedback Fish, Productboard, UserVoice — with prices verified on April 21, 2026. 3 of 5 offer free plans.
Customer Feedback & Feature Requests in 2026: What the Data Shows
Market Overview
Customer feedback and product management tools in 2026 split into four categories. 'SMB feedback portals' (Canny $19-79/month, Feedback Fish $19/month): public feedback boards + voting + roadmaps for small teams. 'Product analytics + feedback' (Pendo Free + custom Base/Core/Ultimate): behavioral data + in-app guides + surveys for growing SaaS products. 'Enterprise product management' (Productboard $20-100+/maker/month annual, UserVoice $16,000+/year): full PM platform with strategy + prioritization + customer insights integration. 'AI-powered product briefs' (Productboard Spark $15-19/month): new AI tier for drafting PRDs and analyzing feedback at scale. Canny dominates the SMB/mid-market feedback portal category with transparent pricing. Pendo has the broadest platform (analytics + guides + feedback + NPS) but requires custom pricing for paid tiers. UserVoice operates enterprise-only at $16,000/year minimum. Productboard combines strategic roadmap planning with customer feedback integration. Feedback Fish serves the indie hacker / small SaaS market at $19/month flat. 2024-2026 trend: AI-powered feedback deduplication + clustering (Canny Autopilot AI, Productboard Spark, Pendo Agent Analytics), customer idea voting with CRM integration, and session replay + feedback correlation consolidating adjacent tool categories.
Key Buying Criteria
First: what's your primary use case? Public feedback portal + voting: Canny Core $19/month or Feedback Fish Pro $19/month. Internal feedback aggregation + prioritization: Productboard Essentials $20/maker/month annual. Enterprise feedback with CRM integration: UserVoice $16,000+/year or Canny Business (custom). Product analytics + in-app guides + feedback: Pendo Free (up to 500 MAUs) or custom Base/Core/Ultimate. Second: team size? Solo founder / indie SaaS: Canny Free (25 tracked users) or Feedback Fish Free (25 submissions). Small team (2-10 people): Canny Core $19/month (100+ tracked users) or Feedback Fish Pro $19/month (unlimited). Mid-market (10-50): Canny Pro $79/month or Productboard Essentials $20-60/maker/month. Enterprise (50+ product managers): Productboard Scale $100+/maker/month or UserVoice $16,000+/year. Third: budget? Under $100/month: Canny (Free to Pro), Feedback Fish (Free to Pro $19), Pendo Free. $100-500/month: Canny Pro $79 + Productboard Essentials for small teams. $1,000-5,000/month: Productboard Pro for multi-PM teams. $5,000-20,000/month: Productboard Scale, UserVoice, Pendo Core. Enterprise $20,000+/year: UserVoice $16k+/year or Pendo Ultimate. Fourth: do you need integration with existing PM tools? Canny integrates with Jira, Linear, Asana, ClickUp. Productboard integrates natively with Jira, Azure DevOps, GitHub, Linear, Slack. UserVoice has Salesforce + HubSpot CRM integrations. Fifth: public roadmap critical? Canny includes public roadmaps (even on Core). Feedback Fish has simpler public feedback widget. Productboard includes portal access on all tiers. UserVoice has feedback portal native. Sixth: AI feedback analysis needed? Canny Autopilot AI (across all tiers), Productboard Spark ($15-19/month for AI product briefs), Pendo Agent Analytics (custom pricing), UserVoice feedback analysis at enterprise tier.
Our Recommendation
For most SMB SaaS products (under 20 employees): Canny Core at $19/month billed yearly ($228/year) with 100+ tracked users + custom domains + content translations + Autopilot AI. Scales to Canny Pro at $79/month ($948/year) when you need PM integrations (Jira, Linear) + advanced privacy + more tracked users. For indie hackers and solo SaaS founders: Feedback Fish Pro at $19/month ($228/year) — unlimited feedback submissions at flat rate. Simpler than Canny but less public roadmap functionality. For growing SaaS with product analytics needs: Pendo Free (up to 500 MAUs) for evaluation, then upgrade to custom Base/Core/Ultimate as MAUs scale — analytics + in-app guides + NPS + feedback in one platform. For product-led mid-market with dedicated PM team: Productboard Essentials at $20/maker/month annual ($240/year/maker) for individual PMs, Pro at $60/maker/month ($720/year/maker) for multi-PM teams. For enterprise with complex feedback workflows + CRM integration: UserVoice custom $16,000+/year — centralized feedback portal + data enrichment + advanced filtering + onboarding. For AI-first product managers: add Productboard Spark at $15/month annual ($180/year) for AI-drafted PRDs + customer insight analysis. Skip UserVoice for SMB — Canny Core + Feedback Fish cover 80% of feedback portal needs at 1/50th the price. Skip Pendo Free if you have >500 MAUs — paid tiers require custom pricing with 4-8 week sales cycles.
What to Watch Out For
Canny's 'tracked users' metric counts ANY user associated with feedback (posts, votes, comments) — not total customers. A 100-user product with 30 users actively voting = 30 tracked users. Monitor tracked user count monthly to avoid tier-jumping surprises. Canny Core at $19/month starts at 100+ tracked users — beyond 100, pricing scales (exact curve not public). Set optional monthly spend limit in Canny settings. UserVoice's 'Starting at $16,000/year' is a hard floor — there's no tier below this. Small teams wanting enterprise features without enterprise budget must look elsewhere. UserVoice emphasizes 'no per-seat charges' (scales on feedback volume + integrations) which is favorable for large orgs but irrelevant to SMBs priced out at $16k minimum. Productboard Spark ($15-19/month) is the AI add-on, NOT the core platform — core Productboard pricing (Essentials $20/maker, Pro $60/maker, Scale $100+/maker) is separate. 'Makers' = anyone creating/editing product data; Viewers are typically free or cheaper. Productboard's credit system on Spark (250 credits/month) means tasks consume variable credits: analyzing 100 insights = 3-5 credits, creating PRD = 85-95 credits. Heavy AI users hit cap fast; additional 50-credit bundles $5 monthly / 600-credit bundles $60/year. Pendo's Free tier 500 MAU limit is tight — most SaaS products exceed 500 MAU within months of launch. Upgrading to paid tier requires custom pricing with variable MAU-based quotes ($5,000-50,000+/year typical). Feedback Fish Pro at $19/month is attractive for indie hackers but lacks advanced features (no voting, no roadmap, no CRM integration) — designed for simple feedback collection, not full product management. Category-wide: AI feature additions (Canny Autopilot, Productboard Spark, Pendo Agent Analytics) add variable cost at higher tiers — budget separately. HIPAA compliance typically gated to enterprise tiers (UserVoice Enterprise, Pendo Ultimate custom) — regulated industries need enterprise budgets. SSO requirements universal — gated to Canny Business custom, Productboard Scale, Pendo Core+, UserVoice (all tiers).
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|---|---|---|---|---|---|
| Pricing | |||||
| Starting Price | Custom | $19/mo | $19/mo | $15/mo | Custom |
| Renewal Price | -- | Same | Same | Same | -- |
| Free Plan | ✓ | ✓ | ✓ | ✕ | ✕ |
| Free Trial | 14 days | 14 days | 14 days | 15 days | 30 days |
| Pricing Model | mau-based-custom-tiers | tracked-user-tier-starting-points | simple-flat-tier | per-maker-annual-plus-ai-addon | enterprise-custom-annual-starting-16k |
| Plans | 6 | 6 | 3 | 9 | 3 |
| | | | | | |
| Features | |||||
| | | | | | |
How We Track Prices
Prices are scraped directly from vendor websites and verified against published pricing pages. We check for changes daily and update this page automatically when prices change. Last verified: 2026-04-21.
All prices shown are in USD, fetched and verified from United States-based servers. Prices in your region may differ due to local pricing, taxes, or currency conversion. We show the lowest available tier unless otherwise noted. Some products offer introductory pricing that increases on renewal — we show both where applicable.
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Head-to-Head Comparisons
See how customer feedback & feature requests products stack up against each other — plans, pricing, and features side by side.
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Explore Individual Product Pricing
Deep dive into each customer feedback & feature requests product — full plan breakdowns, renewal prices, features, and our editorial verdict.
More Ways to Explore Customer Feedback & Feature Requests
Quick Pricing Summary
| Product | From | Free Plan | Score |
|---|---|---|---|
| $15/mo | No | 8.8/10 | |
| $19/mo | Yes | 9.2/10 | |
| $19/mo | Yes | 8.6/10 | |
| Custom | Yes | 8.9/10 | |
| Custom | No | 8/10 |
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Frequently Asked Questions
- What is the cheapest customer feedback & feature requests in 2026?
- Productboard is the cheapest option starting at $15/mo. Prices are verified daily against the vendor's website.
- Which customer feedback & feature requests platforms have a free plan?
- Canny, Feedback Fish, Pendo offer a free plan. See the comparison above for feature limits on each free tier.
- What's the average cost of customer feedback & feature requests?
- The average starting price across 5 customer feedback & feature requests products is $18/mo for the lowest paid tier.
- Which customer feedback & feature requests has the best value for money?
- Canny scores 9.2/10 in our analysis with plans starting at $19/mo, making it the highest-rated option in this category. Scores factor in pricing, features, and reliability.
- Do customer feedback & feature requests prices increase on renewal?
- Most customer feedback & feature requests providers lock in your rate for the initial term. We verify pricing daily and flag any renewal price increases the moment they appear. Check each product's pricing table for renewal details.
- What hidden costs should I watch for with customer feedback & feature requests?
- Common hidden costs include onboarding or setup fees, overage charges when you exceed plan limits. Our pricing tables show all tiers and per-unit costs so you can calculate your actual spend before signing up.
- How often do customer feedback & feature requests prices change?
- We verify customer feedback & feature requests pricing every 24 hours against each vendor's live pricing page. On average, SaaS providers adjust pricing 1-2 times per year. StackScored detects changes the same day they go live.
- Can I switch customer feedback & feature requests providers easily?
- Switching depends on data portability and contract terms. Most customer feedback & feature requests platforms offer data export, but migration complexity varies. Check each product's plan details for contract length — avoid annual commitments until you've tested the product. Several customer feedback & feature requests providers offer free trials to help you evaluate before committing.