UserTesting Alternatives

Lyssna (formerly UsabilityHub)

Free plan Free trial

9.1 /10

Lyssna (rebranded from UsabilityHub in 2023) is the multi-methodology research platform. Free: 1 study/month + 3 seats + 15 self-recruited responses. Starter at $83/month annual ($996/year) unlocks unlimited self-recruited responses + AI follow-ups + live website testing + 5 seats. Growth at $166/month annual ($1,992/year) expands to 3 studies/month + 15 seats + AI summaries. Enterprise custom with SOC 2 + SSO.

• Broadest research methodology support in SMB-friendly pricing
• Starter tier's unlimited self-recruited responses removes volume anxiety
• Panel access (690K panelists + 395 filters) available pay-per-use at all tiers

Full Review Visit Lyssna (formerly UsabilityHub)

Maze

Free plan Free trial

9 /10

Maze is the prototype testing and unmoderated research leader for designers. Free: 3 active studies + 5 participants/study + 30-min max. Starter at $75/month annual ($900/year) expands to 5 active studies + 15 participants/study. Professional at $149/month annual ($1,788/year) is the 'unlimited everything' tier + AI Moderator + Maze AI for theme synthesis. Organization at $375/user/month annual adds SSO + advanced permissions.

• Category-leading prototype testing with native Figma + Adobe XD integrations
• Professional tier's 'unlimited everything' at $149/month annual is category-best for active teams
• AI Moderator + Maze AI accelerate unmoderated research analysis materially

Full Review Visit Maze

Hotjar (Contentsquare)

Free plan Free trial

8.7 /10

Hotjar was acquired by Contentsquare in 2023-2024. hotjar.com/pricing now redirects to contentsquare.com/pricing — consolidating Hotjar's three products (Observe = session replay/heatmaps, Ask = surveys, Engage = user interviews) into the Contentsquare Experience Analytics platform. Legacy Hotjar pricing: Observe Plus $32/month annual, Business $80/month annual, Scale $171/month annual.

• Session replay + heatmaps remain category-leading for understanding real user behavior
• Legacy Hotjar pricing (Observe Plus $32/month annual) was SMB-accessible for session replay
• Contentsquare consolidation brings enterprise Experience Analytics to mature customers

Full Review Visit Hotjar (Contentsquare)

Ballpark

Free plan Free trial

8.2 /10

Ballpark is the UK-based SMB-friendly video user research platform. Free: 1 test evaluation. Pro at ~$32/month monthly or ~$25/month annual ($300/year): unlimited tests + video responses. Business at ~$64/month monthly or ~$50/month annual ($600/year): team collaboration + custom branding + advanced analytics. Enterprise custom with SSO.

• UK-based SMB-friendly pricing — Pro ~$25/month annual for unlimited tests
• Focused simplicity on video-based user testing without methodology complexity
• Video responses with verbal commentary similar to UserTesting at 1/20th the price

Full Review Visit Ballpark