How Much Does
Customer.io Cost in 2026?
Customer.io records profile-based workflows across email, push, SMS and in-app channels. Essentials includes profile and email allowances; Premium requires annual billing.
Confirm current plans and terms on the vendor site.
Check the vendor pricing source. Pricing record dated 2026-04-21; current terms may differ.
Listed prices are in USD. Confirm the billing unit, commitment, and current regional terms with the vendor.
Plans & Pricing
Essentials (Monthly)
Annual terms not recorded in this snapshot.
- profilesIncluded 5000
- emailsIncludedMonthly 1000000
- objectTypes 2
- scope Visual workflow builder + AI Agent with core execution skills + LLM Actions with 100K credit sample + basic data integrations
Premium (Annual)
Annual amount withheld: the source record does not establish a comparable monthly billing unit.
Annual terms not recorded in this snapshot.
- startingMonthly 1000
- objectTypes 10
- scope Daily routines, elevated agent limits, support and data integrations recorded. Confirm healthcare-related agreements and controls for the intended use.
- pricing-review Annual amount withheld: the source record does not establish a comparable monthly billing unit.
Enterprise
Annual terms not recorded in this snapshot.
- scope Custom - dedicated hardware + dedicated CSM + migration support + audit logging + data governance + shared Slack channel + dedicated technical implementation specialist
Usage Overage
Annual terms not recorded in this snapshot.
- extraProfiles $0.009/profile
- extraEmails $0.12/1,000 emails
- aiCredits $10/100K credits
From the StackScored blog
Features
Comparison notes
Model the billable profiles and objects in your actual data structure. Include message and AI-credit usage, and confirm security requirements and any required agreements for regulated data.
Pros
- Event and API-driven workflows recorded
- Email, push, SMS and in-app functions listed
- Object and usage allowances recorded by tier
Cons
- Profiles and objects can affect billable volume
- Premium is recorded as an annual commitment
- Usage charges and regulated-data requirements need confirmation
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Frequently Asked Questions
- How much does Customer.io cost?
- Customer.io: $100/mo in the recorded pricing snapshot. Check each plan's billing unit, included usage and commitment length. Current vendor terms may differ.
- Does Customer.io list a free plan or trial?
- No free plan is recorded. A trial is recorded for 14 days. Confirm availability, payment-card requirements and cancellation terms on the vendor site.
- What should I confirm before buying Customer.io?
- Confirm the total for your required seats or usage, the billing commitment, any setup or add-on charges, renewal terms and cancellation rules. Missing prices or future rates are unknown, not zero or a guarantee of stable pricing.