1v1 Pricing Showdown
Canny vs Pendo
Side-by-side pricing breakdown for Customer Feedback & Feature Requests decision-makers
Prices in USD, verified from the United States. Regional pricing may vary.
When choosing between Canny and Pendo for your customer feedback & feature requests stack, the right answer depends on three things: your budget, the specific features you actually use day-to-day, and your tolerance for renewal-price increases. Below we lay out the prices each vendor advertises today (verified against their live pricing pages), the plan limits that decide whether they'll fit your team, and the features that differ between them.
Canny starts at $19/mo; Pendo starts at custom pricing. The cheaper headline price isn't always the cheaper total cost — renewal pricing, per-user fees, and overage charges can shift the math. Use the plan-by-plan tables below to model your actual spend.
Feature Comparison
| Feature | | |
|---|---|---|
| feedback portal | Public or private portals for customers to submit + vote | — |
| roadmaps | Public roadmap visible to customers | — |
| voting | Customers upvote feature requests | — |
| autopilot ai | All plans — AI feedback discovery, deduplication, smart replies | — |
| automatic feedback capture | All plans | — |
| custom domains | Core+ | — |
| content translations | Core+ | — |
| pm integrations | Pro+ — Jira, Linear, Asana, ClickUp | — |
| api access | Pro+ | — |
| automation rules | Pro+ | — |
| crm integrations | Business only — Salesforce + HubSpot | — |
| sso | Business only | — |
| tracked users metric | Users who post, vote, or comment on feedback | — |
| monthly spend limits | Optional cap prevents budget surprises | — |
| product analytics | — | All plans |
| in app guides | — | All plans |
| monthly active users metric | — | Free 500 MAU / Paid custom MAU volume |
| session replay | — | $ addon on Free / Included Base+ |
| sentiment nps | — | Pendo-branded Free / $ addon Base-Core / Included Ultimate |
| journey orchestration | — | Core+ and Ultimate |
| mau scaling | — | As MAUs grow, overall price increases but cost per MAU decreases |
| feedback roadmaps | — | Product feedback aggregation + voting |
| predict churn ai | — | Custom-priced add-on |
| agent analytics ai | — | Free prompt allowance + custom overage |
| integrations | — | Salesforce + HubSpot + Slack + Jira + more |
| mobile web ios android | — | All plans |
| enterprise security | — | Core+ and Ultimate |
Affiliate links — you pay the same price
Dive Deeper
About the customer feedback & feature requests category
Customer feedback and product management tools in 2026 split into four categories. 'SMB feedback portals' (Canny $19-79/month, Feedback Fish $19/month): public feedback boards + voting + roadmaps for small teams. 'Product analytics + feedback' (Pendo Free + custom Base/Core/Ultimate): behavioral data + in-app guides + surveys for growing SaaS products. 'Enterprise product management' (Productboard $20-100+/maker/month annual, UserVoice $16,000+/year): full PM platform with strategy + prioritization + customer insights integration. 'AI-powered product briefs' (Productboard Spark $15-19/month): new AI tier for drafting PRDs and analyzing feedback at scale. Canny dominates the SMB/mid-market feedback portal category with transparent pricing. Pendo has the broadest platform (analytics + guides + feedback + NPS) but requires custom pricing for paid tiers. UserVoice operates enterprise-only at $16,000/year minimum. Productboard combines strategic roadmap planning with customer feedback integration. Feedback Fish serves the indie hacker / small SaaS market at $19/month flat. 2024-2026 trend: AI-powered feedback deduplication + clustering (Canny Autopilot AI, Productboard Spark, Pendo Agent Analytics), customer idea voting with CRM integration, and session replay + feedback correlation consolidating adjacent tool categories.
How to choose between customer feedback & feature requests options
First: what's your primary use case? Public feedback portal + voting: Canny Core $19/month or Feedback Fish Pro $19/month. Internal feedback aggregation + prioritization: Productboard Essentials $20/maker/month annual. Enterprise feedback with CRM integration: UserVoice $16,000+/year or Canny Business (custom). Product analytics + in-app guides + feedback: Pendo Free (up to 500 MAUs) or custom Base/Core/Ultimate. Second: team size? Solo founder / indie SaaS: Canny Free (25 tracked users) or Feedback Fish Free (25 submissions). Small team (2-10 people): Canny Core $19/month (100+ tracked users) or Feedback Fish Pro $19/month (unlimited). Mid-market (10-50): Canny Pro $79/month or Productboard Essentials $20-60/maker/month. Enterprise (50+ product managers): Productboard Scale $100+/maker/month or UserVoice $16,000+/year. Third: budget? Under $100/month: Canny (Free to Pro), Feedback Fish (Free to Pro $19), Pendo Free. $100-500/month: Canny Pro $79 + Productboard Essentials for small teams. $1,000-5,000/month: Productboard Pro for multi-PM teams. $5,000-20,000/month: Productboard Scale, UserVoice, Pendo Core. Enterprise $20,000+/year: UserVoice $16k+/year or Pendo Ultimate. Fourth: do you need integration with existing PM tools? Canny integrates with Jira, Linear, Asana, ClickUp. Productboard integrates natively with Jira, Azure DevOps, GitHub, Linear, Slack. UserVoice has Salesforce + HubSpot CRM integrations. Fifth: public roadmap critical? Canny includes public roadmaps (even on Core). Feedback Fish has simpler public feedback widget. Productboard includes portal access on all tiers. UserVoice has feedback portal native. Sixth: AI feedback analysis needed? Canny Autopilot AI (across all tiers), Productboard Spark ($15-19/month for AI product briefs), Pendo Agent Analytics (custom pricing), UserVoice feedback analysis at enterprise tier.
Building Your Business Stack?
Decision-makers comparing tools often need more than one category. Here are related comparisons:
Frequently Asked Questions
- Does Canny or Pendo offer a free plan?
- Canny and Pendo both offer a free plan.
- Which is better, Canny or Pendo?
- Canny scores 9.2/10 compared to Pendo's 8.9/10 in our analysis. Canny ranks higher on features and value, but Pendo may suit specific use cases — see the feature comparison above.
- Are there other customer feedback & feature requests alternatives besides Canny and Pendo?
- Yes. Our [Customer Feedback & Feature Requests pricing comparison](/pricing/customer-feedback/) page covers all major providers with daily-verified prices. You can also see the [cheapest customer feedback & feature requests](/pricing/customer-feedback/cheapest/) for budget-focused options.