How Much Does Canny Cost in 2026?

Canny has become the default feedback portal choice for SaaS companies with 10-500 customers actively engaged in feature voting. The product-market fit is obvious: public feedback portal + voting + roadmap in minutes, not custom development. The 'tracked users' pricing metric is category-distinctive: you pay based on users who actively engage with your feedback (post, vote, comment), not total customers or total users. A 1,000-customer SaaS with 50 active voters = 50 tracked users, not 1,000. This aligns cost with genuine feedback engagement. Free tier at 25 tracked users is genuinely useful for evaluation — small startups can validate the feedback portal concept for weeks before upgrading. Core at $19/month billed yearly ($228/year) starting at 100+ tracked users is where serious work happens: custom domains (feedback.yourproduct.com instead of yourproduct.canny.io), content translations, unlimited posts. Pricing scales with tracked user count beyond 100 — exact curve not publicly disclosed, but typical scaling: 250 tracked users ≈ $29/month, 500 ≈ $49, 1,000 ≈ $79. Pro at $79/month billed yearly ($948/year) is Most Popular — adds PM integrations (Jira, Linear, Asana, ClickUp), advanced privacy features (private boards, access control), API access, automation rules. For SaaS companies where product managers work in Jira/Linear, Canny Pro's auto-sync of customer feedback to PM backlog is material workflow efficiency. Business is custom pricing for 5,000+ tracked users — adds SSO, Salesforce + HubSpot CRM integrations, dedicated support. Monthly spend limits (optional) prevent tier-jumping surprises — set a cap to avoid unexpected overages. Autopilot AI (included on all plans including Free) provides AI feedback discovery (surface hidden patterns), deduplication (merge similar requests), smart replies (draft responses). Where Canny wins: transparent pricing starting $19/month annual scales predictably, tracked users metric aligns cost with engagement (not total customers), Autopilot AI included at Free tier (generous AI inclusion), PM integrations (Jira, Linear, Asana, ClickUp) at Pro tier automate backlog sync, monthly spend limits prevent budget surprises. Where it loses: tracked users beyond 100 scales pricing opaquely (exact curve not disclosed), Business tier SSO requires custom contract, public roadmap functionality is good but not best-in-class (Productboard wins here), advanced analytics limited vs Pendo, Business pricing opaque for 5,000+ users.