Pricing comparison
Catalyst (now Totango) vs ChurnZero
Side-by-side pricing breakdown for Customer Success Platforms decision-makers
Each amount uses its recorded currency; no currency conversion is applied. Confirm billing units, commitments, and current regional terms.
Compare the plan that fits your requirements
Check billing units, included usage and renewal terms. Starting prices alone do not establish an overall winner.
Dataset dated 2026-04-21. Sources: Catalyst (now Totango) pricing and ChurnZero pricing.
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Recorded starting rates: Catalyst (now Totango) Price unavailable; ChurnZero Price unavailable. Billing units and commitments can differ. Compare the plans that include your required features, then request quotes for the same quantity and term.
Feature Comparison
| Feature | | |
|---|---|---|
| customer growth platform positioning | Original Catalyst focus on expansion + customer-led growth | Not recorded |
| playbook designer | Growth tier | Not recorded |
| expansion signals | Growth tier - identify upsell opportunities | Not recorded |
| account intelligence | Enterprise tier | Not recorded |
| salesforce integration | CRM integration; confirm supported objects and sync behavior | Not recorded |
| customer led growth focus | Customer expansion and growth workflows | Not recorded |
| pricing page 404 | catalyst.io/pricing returned 404 in our audit | Not recorded |
| customer 360 account view | Not recorded | Unified customer profile |
| health scoring | Not recorded | Customizable health scores |
| automation journeys | Not recorded | Playbook automation |
| in app messaging | Not recorded | Product-led CS workflows |
| segmentation | Not recorded | Dynamic customer segmentation |
| plays | Not recorded | Pre-built CS action templates |
| surveys nps | Not recorded | Customer feedback collection |
| executive dashboards | Not recorded | Reporting for leadership |
| salesforce hubspot integration | Not recorded | CRM integration |
| product led growth focus | Not recorded | In-app messaging and automation for product-led customer success workflows |
| 404 on pricing page | Not recorded | Pricing page returned 404 in audit |
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Dive Deeper
Catalyst (now Totango)
About the customer success platforms category
Customer success platforms bring account data, health scores, playbooks and customer communication into a shared workflow. The records here describe Gainsight, Totango, ChurnZero, Vitally and Catalyst. Quoted subscription prices are not available in this dataset, and the existing industry estimates are not a reliable budget. Product packaging and availability also need confirmation, particularly across the Totango and Catalyst entries.
How to choose between customer success platforms options
Map the work before requesting a demo: which customer signals must be imported, who will maintain health scores, and what action should a playbook trigger? Specify practitioner and viewer seats separately, along with the definition of a billable customer account. Ask each vendor to demonstrate your CRM and product-data connections. Include implementation, data preparation, ongoing administration, support and any separate AI products in the proposal.
Building Your Business Stack?
Decision-makers comparing tools often need more than one category. Here are related comparisons:
Frequently Asked Questions
- How do Catalyst (now Totango) and ChurnZero prices compare?
- Catalyst (now Totango): Price unavailable. ChurnZero: Price unavailable. These are recorded starting prices; compare billing units, included usage and contract terms before treating them as equivalent costs.
- Which is better for my requirements, Catalyst (now Totango) or ChurnZero?
- Compare the recorded features and plan limits against your requirements, then confirm them with each vendor. This page does not establish hands-on testing or an overall winner.
- What happens after the first billing term?
- Use any recorded renewal rate as a dated observation. When a future rate is missing, ask the vendor; do not assume the starting price remains unchanged.