Starting at $29/mo
Tidio combines live chat + ticketing + Lyro AI Agent with transparent tiered pricing. Free: 50 conversations + 10 operators + 100 Flows visitors + 50 one-off Lyro AI conversations. Starter $24.17/month annual: 100 conversations + operating hours. Growth $49.17+/month: 250+ conversations + advanced analytics + macros + permissions. Plus $749+/month: custom conversations + departments + OpenAPI + dedicated success. Premium contact sales: guaranteed 50% Lyro AI resolution rate + pay-per-resolution billing (innovative outcome-based model). Lyro AI add-on $32.50/mo (50 conversations). Flows add-on $24.17/mo (2K visitors).
Unique Lyro AI 50% guaranteed resolution rate + pay-per-resolution billing on Premium tier 10 operators included all plans (Free through Growth) is category-leading for team support Modular Lyro AI add-on ($32.50/mo starting) enables AI adoption without enterprise commitment Starting at $25/mo
Chatbot.com (by Text) uses outcome-based 'AI Resolutions' billing metric — unique in category. Essential $25/month monthly ($19 annual): 1 AI agent + 10 AI resolutions + 50 live visitors + 5 reply suggestions + 3 workflows. Growth $99/month monthly ($79 annual, Most Popular): 10 AI agents + 200 AI resolutions + 400 visitors + 50 reply suggestions + 10 workflows + 30 campaigns + unlimited chat history + advanced reporting. Enterprise custom pricing: 50 AI agents + 2,000+ resolutions + 1,000+ visitors + white-label + SLAs + dedicated AM + security + legal support.
Outcome-based 'AI Resolutions' billing aligns with business outcomes (deflection rate) Category-leading Essential tier pricing at $19/mo annual ($228/year) 10 AI agents on Growth enables multi-use-case deployment (sales + support + FAQ + capture) Starting at $40/mo
Kommunicate is the broadest-channel transparent chatbot platform (Web + Mobile + WhatsApp + Telegram + Instagram). Starter $34/month annual: 250 conversations + 10K messages + 1 AI agent + 1 team member + 3-month chat history + AI Email Automation. Professional $167/month annual (Most Popular): 2,000-2,500 conversations + 80K messages + 2 AI agents + 3 team members + 1-year history + Zendesk/Freshdesk/Google Analytics + Phone Call AI + AI Summary + Auto-resolve + Campaign Messaging + API. Enterprise custom: Salesforce/HubSpot/Zapier + SSO + remove branding + SLA. 30-day free trial with no credit card — longest in category.
Broadest channel coverage on transparent pricing (Web + Mobile + WhatsApp + Telegram + Instagram) Phone Call AI on Professional tier — unique bundled voice AI capability 30-day free trial with no credit card (longest in category) Starting at Custom
Ada is the enterprise-only AI-native customer service platform. Minimum: 300,000+ annual customer service conversations. All pricing custom-quote. Industry estimates $150,000-500,000+/year. Modules: Playbooks (configurable AI patterns) + Integrations (CRM + ticketing systems) + Trust & Safety (enterprise security + compliance). Customer base: Shopify, Square, Verizon, Meta, AAA. AI-native platform (founded AI-first vs bolted-on AI). Free consultation booking process — no self-serve evaluation.
AI-native platform architecture (not bolted-on) for enterprises prioritizing AI-first Enterprise customer base (Shopify, Square, Verizon, Meta, AAA) validates scale + capability Vertical-specific solutions (e-commerce, financial services, travel, SaaS)